CODE / Customer Care
Track Your Order
Every order gets a tracking link by email the moment it ships. Here are all three ways to find out exactly where your parcel is.
1. Check your account
The fastest and most accurate option. Log in with the email or phone you used at checkout to see live status, tracking and full order history.
2. Use your shipping email
When your order is dispatched we email you a shipping confirmation containing your tracking number and a direct link to the courier. Search your inbox for “CODE” or “shipping confirmation”, and check your spam and promotions folders — that's where it usually hides.
That means the order hasn't been dispatched. Orders are packed and handed to the courier within 1–2 business days of being confirmed. Until then there is nothing to track yet.
3. Ask us directly
Send us your order number on WhatsApp and we'll check with the courier and reply with the real status the same day. This is the best option if the tracking link looks stuck or says something you don't understand.
What each status means
-
Confirmed
We have your order and payment method. Nothing has shipped yet. Normal for the first 1–2 business days.
-
Preparing / Packed
Your items are picked and boxed, waiting for the courier collection that day.
-
Shipped / In transit
The courier has your parcel and is moving it toward your governorate. Your 2–5 day delivery window starts here.
-
Out for delivery
It's on the van today. The courier will call the phone number on your order — keep it reachable.
-
Attempted / On hold
The courier tried and couldn't reach you or find the address. They try once more. Message us straight away so we can fix the details before the second attempt.
-
Delivered
Signed for and handed over. If you don't have it, tell us within 48 hours and we'll investigate.
-
Returned to sender
Two delivery attempts failed and the parcel came back to us. Message us and we can reship it or refund you.
Common tracking questions
Tracking links can take a few hours to activate after dispatch. If it still shows nothing after 24 hours, message us with your order number.
Couriers sometimes don't scan at every stop, so the parcel is often still moving. If there's been no update for 3 business days, message us and we'll chase it directly.
Tell us within 48 hours of the delivery timestamp. We open a courier investigation. If the parcel can't be found you get a full refund or a replacement — your choice.
Yes. Anyone at the delivery address can receive and pay for the order. Just make sure they know it's coming and have the cash if you chose cash on delivery.
Yes, orders ship as one parcel. If we ever need to split an order you'll be told in advance and get a tracking number for each parcel.
Still can't find your order?
Send your order number and we'll track it for you. Daily, 11:00–21:00 Cairo time.
Message us on WhatsApp