CODE / Customer Care
Shipping & Delivery
We ship everywhere in Egypt. One flat delivery fee, 2–5 days, and a tracking link the moment your order leaves us.
Delivery times & cost
We ship to every governorate in Egypt at a single flat delivery fee. The exact amount is shown at checkout before you pay — it never changes after you place the order.
| Destination | Delivery window | Fee |
|---|---|---|
| All Egypt | 2–5 business days from dispatch | Flat rate, shown at checkout |
| Outside Egypt | Not currently available | — |
The 2–5 days start when the order is handed to the courier, not when you place it. Orders are dispatched within 1–2 business days of being confirmed. Fridays and public holidays are not business days.
What happens after you order
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Order confirmed
You get an email confirmation immediately. If you paid cash on delivery, we may call or message you once to confirm the order is real before we ship.
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Packed and dispatched
Within 1–2 business days, your order is packed and handed to our courier.
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Tracking sent to you
You receive a shipping confirmation with a tracking number and link. The link goes live within a few hours of dispatch.
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Courier calls you
The courier phones the number on your order before delivering. Keep that phone reachable — this is the single most common reason deliveries fail.
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Delivered
You receive the order. If paying cash on delivery, pay the courier the full amount shown on your order.
Payment on delivery
Cash on delivery is available across Egypt. You pay the courier in cash when the order arrives.
Good to know
- Pay the exact total shown on your order
- Couriers may not carry change — bring close to exact cash
- You may open the parcel and check the items before paying
- Paying by card online is also available and speeds up dispatch
Refusing an order
- You can refuse delivery at the door
- The order returns to us and is cancelled
- If you prepaid, we refund minus the delivery fee already charged for the attempt
- Repeatedly refusing orders may limit cash on delivery on future orders
Failed or delayed deliveries
If the courier can't reach you
The courier attempts delivery twice and calls the phone number on your order each time. If both attempts fail, the parcel is returned to us and the order is cancelled. To avoid this: make sure the phone number on your order is correct and answered, and that the address includes a building number, floor and any landmark.
If your order is late
Delays happen — usually weather, holidays or courier backlog. If your order has passed 5 business days from dispatch, message us on WhatsApp with your order number and we will chase the courier directly and report back the same day.
If your order is marked delivered but you don't have it
Tell us within 48 hours of the delivery timestamp. We open an investigation with the courier. If the parcel can't be located, you get a full refund or a replacement, your choice.
Changing an order after checkout
Message us on WhatsApp immediately with your order number and the correction. If the order hasn't been dispatched we'll fix it for free. Once it's with the courier, address changes may not be possible.
If it hasn't shipped, we can usually swap it. If it has, use the exchange process on the Returns & Exchanges page — your first size swap is free.
Message us before dispatch and we cancel and refund in full. After dispatch, refuse the delivery or return it.
Not at checkout. But you can coordinate directly with the courier when they call you before delivery.
Question about your delivery?
Send your order number. We reply daily, 11:00–21:00 Cairo time.
Message us on WhatsApp