Help & FAQ

You get a confirmation email straight away. If nothing arrives within 30 minutes, check your spam folder, then message us with the phone number you used.

Yes, everywhere in Egypt. You can also pay by card online, which gets your order dispatched faster.

Yes, if it hasn't shipped. Message us on WhatsApp with your order number as soon as possible.

Message us with the piece and your size. We'll tell you honestly whether it's restocking or gone for good.

Check the size chart for the exact measurements of each piece, and compare against something you already own. If you're between sizes on an oversized fit, size down; on a regular fit, size up.

Your first size swap is free. Message us within 14 days of delivery and we handle both the pickup and the redelivery.

Cold wash inside out, wash prints inside out, and hang dry. Avoid tumble drying and ironing directly over any print.

2–5 business days from dispatch, anywhere in Egypt. Orders are dispatched within 1–2 business days of being confirmed.

One flat fee nationwide, shown at checkout before you pay. It never changes after you order.

Not right now. Follow us for the announcement when we do.

If it's past 5 business days from dispatch, message us with your order number. We chase the courier directly and reply the same day.

14 days from the delivery date to request a return or an exchange.

You do for a change of mind — a flat pickup fee collected by the courier. We pay for everything if the item is faulty, damaged or not what you ordered.

Card refunds land in 5–14 business days depending on your bank. Cash on delivery refunds are sent by Instapay or bank transfer within 2–5 business days.

Yes. Discounted pieces follow exactly the same rules as full-price ones.